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Work with Alerts

On this article we will describe how you can manage your alert

Once you click on the alert - you can discover more details about it and perform the different actions

Main info​

On this section you can see the alert details from original monitoring system and direct URL to the system

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History​

Alert activities​

You can discover the next alert activities:

  • when it was created, closed, updated
  • when notifications was sent and to which channel (according to the Scenario)
  • when and who snoozed, resolved, acknowledge and handle alert

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Actions by users​

Hide system actions (close/open alert) and show only actions that were done by users (handle, snooze etc..)

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Add comment​

You can add comment without performing any actions. It will be visible in alert history for other users

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Quick statistics​

How much time alert was reopened and snoozed for the whole period of time

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Main actions with alert​

Different actions will allow you to better manage the alerts

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Handle alert​

Alert will be assigned to you, and it indicates that you started working with this alert.

You can specify:

  • how long you are going to work with it. Other users won`t see this alert during that period of time
  • to which person this alert should be assigned. By default, it will be assigned to the user who performs this action

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Once alert will be handled - it will disappear from Active tab and appear in Handled tab

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Resolve alert​

If for some reason, monitoring system didn`t send the resolve state to Harp, you can resolve it manually

You can add:

  • comment that will be visiable in the alert history

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Once alert will be resolved - it will disappear from Active tab

Snooze alert​

Snooze alert for specific period of time and don`t show it in Active tab for other users

You can specify:

  • duration: for how long alert should be snoozed
  • comment: that will be visible in alert history
  • sticky severity: if not selected - snooze will be canceled if alert severity was changed
  • sticky output: if not selected - snooze will be canceled if alert output was changed

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Acknowledge alert​

Remove alert from active tab and show it again once alert disappear and appear again

You should specify:

  • comment: that will be visible in alert history

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Additional actions​

Assign alert​

If you don`t want to show the alert in UI for your team who is handling them 24/7 - you can assign email address of the responsible person and he/she will receive it during specific period of time.

You can specify:

  • duration: for how long alert should be assigned
  • sticky severity: if not selected - assign will be canceled if alert severity was changed
  • sticky output: if not selected - assign will be canceled if alert output was changed

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You can share the direct link to the alert with your colleagues

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Copy main alert info​

You can perform a quick copy of main alert info to your buffer

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Show alert statistics​

You can discover all the actions that was done with the alert over the specific period of time

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Alert scenario​

Display quick info about scenario to which alert is attached with possibility to modify it

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